TiVaHost

Service Level Agreement ("SLA")

TiVaHost guarantees that your website and services that directly affect its display to the Internet (such as HTTP or MySQL) will be accessible 99.9% of the time in any given calendar month.

If we fail to meet our Uptime Guarantee, you will be issued a credit equivalent to one (1) day of service per sixty (60) minutes downtime. The first 60 minutes (or 0.1%) of downtime per month are not counted towards any credit and the maximum credit available is one (1) month of service.

 

SLA Terms & Conditions

Credits are available only for future services/invoices and will not be issued as refunds.

All credit requests must be sent no later than the tenth (10th) day of the month following the SLA violation. Credits are issued based on the uptime for the previous calendar month only. For example, if you experienced less than 99.9% uptime in the month of November, you would need to submit your request for credit no later than December 10th. Requests not submitted within the required timeframe will not be accepted - no exceptions.

The following circumstances are not eligible for credit and are specifically excluded from our Uptime Guarantee: Scheduled Maintenance, DDoS or similar attack, hardware failure, third-party software failure, customer fault/error, issues with customer ISP, firewall blocks/bans, or any other circumstance beyond our reasonable control.

TiVaHost's SLA policy does NOT apply to services such as: Static IP Addresses, SSL Certificates, Domain Registrations or Domain Transfers.

We reserve the right to deny any credit request at our sole discretion.

 

We Are Proud to Have Happy Customers in the Following Countries

 

ONLE Oracle Community Newspaper
"I was approached by a TiVaHost representative who outlined what TiVaHost offers, and the guarantees of service. Since I joined TiVaHost I have been extremely satisfied with every aspect of their service. Every single issue I've had has been dealt with in a timely fashion and to my complete satisfaction. I have consistently recommended TiVaHost to all my acquaintances who have expressed a need/desire to use this type of service. In this day and age of corporate machinations, it is refreshing to have very personal service suited to my needs."
Don Henwood, Publisher, ONLE Oracle Community Newspaper (Levack, Canada)
To view more testimonials, please visit our Customer Testimonial page.

Our Promise To You

At TiVaHost, if you're not happy, we're not happy.
Your website will be available at least 99.9% of the time.
If you are not fully satisfied, we'll refund your money.*
Friendly tech support staff are available 24 hours a day.