Service Level Agreement ("SLA")

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TiVaHost guarantees that your website and services that directly affect its display to the Internet (such as HTTP or MySQL) will be accessible 99.9% of the time in any given calendar month.

If we fail to meet our Uptime Guarantee, you will be issued a credit equivalent to one (1) day of service per sixty (60) minutes downtime. The first 60 minutes (or 0.1%) of downtime per month are not counted towards any credit and the maximum credit available is one (1) month of service.

SLA Terms & Conditions

Credits are available only for future services/invoices and will not be issued as refunds.

All credit requests must be sent no later than the tenth (10th) day of the month following the SLA violation. Credits are issued based on the uptime for the previous calendar month only. For example, if you experienced less than 99.9% uptime in the month of November, you would need to submit your request for credit no later than December 10th. Requests not submitted within the required timeframe will not be accepted - no exceptions.

The following circumstances are not eligible for credit and are specifically excluded from our Uptime Guarantee: Scheduled Maintenance, DDoS or similar attack, hardware failure, third-party software failure, customer fault/error, issues with customer ISP, firewall blocks/bans, or any other circumstance beyond our reasonable control.

TiVaHost's SLA policy does NOT apply to services such as: Static IP Addresses, SSL Certificates, Domain Registrations or Domain Transfers.

We reserve the right to deny any credit request at our sole discretion.

"My previous host would go offline at exactly the wrong moment. Not only would I lose my important email connectivity, but my web site would be down also, and clients were unable to review design work that was almost always on a very tight schedule. TiVaHost has been a consistently superior hosting and email provider than my past ISP's. I have yet to experience any downtime that wasn't scheduled maintenance, my web site loads quickly every time, and my email is extremely reliable.

I would recommend them for the reasons listed above, and also because they make the transfer so easy. It's a very daunting task to try and take your entire business web site and email structure and migrate to a new ISP without a lot of trouble along the way. But TiVaHost made it very easy for me, conducting the transfer of my entire site and email history to their much more reliable service. I only had to authorize the process and TiVaHost took care of the rest for me, and I was up and running very quickly with no loss of data. The price for the service is unbelievably low. I'm amazed they can offer this level of service for such a reasonable price.

I wish I'd heard of TiVaHost sooner."
— Matt Hoover, Owner, Matt Hoover Design (California, U.S.A.)

Our Promise To You

At TiVaHost, if you're not happy, we're not happy.

Your website will be available at least 99.9% of the time.

If you are not fully satisfied, we'll refund your money.^*

Friendly tech support staff are available 24 hours a day.